Yes, create an order in our webshop and select the delivery option ‘Pick up at Electrokit’ and we will notify you when it is ready for collection (normally within an hour).

Our warehouse store is located at Västkustvägen 7 in Malmö. Opening hours: 10-17 on weekdays. The warehouse store is staffed by our skilled warehouse employees.

Unfortunately, no. Due to the risk of robbery, our warehouse store is cashless.

The warehouse store has no technicians, you can only buy over the counter. If you need help before buying, please write and ask customer service at info@electrokit.se before visiting the warehouse store.

Yes, private individuals can shop with us via the website or in our warehouse store at Västkustvägen 7 in Malmö, weekdays 10-17.

What we can offer is to suggest components or suitable modules from our range (of over 14,000 items) and supply these. We are not able to provide guidance or advice for construction projects or repairs. Instead, we refer you to online searches and YouTube.  

Here are some enthusiast forums that are also our own favourites:

Arduino is a worldwide forum of students and professionals, musicians and artists, scientists and hobbyists. Thanks to its structure and code language, Arduino has become an easy choice for beginners and advanced designers alike. The board has thousands of ideas for use in everything from the technically simple experiments to advanced measurement technology. In our range you will find Arduino products and we also have the certified knowledge about Arduino.

Want to get started? Read Getting started with Arduino on the Arduino website.

Raspberry Pi Raspberry Pi is a whole computer that fits in the palm of your hand! It is loved and appreciated by many for its versatility, handy size, power and reliability - even in space!

We're a little proud to say that Electrokit is Sweden's Approved Reseller for RaspberryPi.

Fun anecdote: To make it easy for our customers to find the right product among our 12 000 items, we have built a search station in the warehouse store (Västkustvägen 7, Malmö) with a RaspberryPi. 

If you want to see how RaspberryPi can fit your project, start by reading Getting started with your Raspberry Pi.

Yes, user manuals are supplied with most products. The user manual and technical documentation are often available as downloadable documents on the product page in the webshop. The language of the documentation is normally aimed at experienced users and we recommend that you read all documentation before purchase to avoid mis-purchases. If you are unsure whether the product is suitable for your needs, you can always contact us at info@electrokit.se with your questions.

We use Worldline with 3D-secure for card payments. This payment chain has the highest level of security and is PCI-approved. No card details are stored or handled by us. Worldline, the world's 4th largest card acquirer with 18,000 employees, is used by many major Swedish e-retailers and retail chains. Read more about Worldline Sweden at worldline.com/sv-se

Once you have entered all the information and placed the order, select the ‘Invoice’ option and enter the person/organisation number in the box next to it. For companies, the usual credit check is carried out. For private individuals, it is required that you are registered in Sweden and have no record of non-payment. Of course, you must also be able to pay the invoice on time and have no overdue invoices from previous purchases.

We send e-invoices to central and local government and affiliated companies, and for your security, as an invoice customer, we follow up orders where we suspect irregularities before the goods are sent.

For all unpaid invoices, a reminder fee of SEK 60 and interest of 2.5% per month from the due date will be charged.

It is possible to order from Finland, Denmark, and Norway for delivery to an address within these countries. For orders to Finland and Denmark, local VAT is applied. For deliveries to consumers in Norway, Norwegian VAT is calculated according to the Norwegian VOEC (VAT on E-Commerce) rules. Deliveries to registered businesses in Finland, Denmark, and Norway are VAT-free, provided the applicable requirements for VAT-free sales are met.

For orders placed manually by phone, email or letter, the actual shipping cost will be added, with the shipping rate for web orders as the minimum charge.
All shipments are declared at their actual value. We do not undervalue shipments or declare goods as gifts. Read more on the Swedish customs website on the rules that apply when you buy from abroad.

We aim to ship your order as quickly as possible, and our warehouse process is therefore largely system-controlled. Processing begins immediately after your order has been placed. Locating an individual package among hundreds of orders that have already been processed is very time-consuming. For this reason, we are usually unable to modify an order or add products after it has been placed.

For payments made by card, Swish or direct bank payment, the order is closed once the transaction has been completed. Adding products afterwards would change the total order value, which unfortunately is not possible for an order that has already been paid.

If all goods are in stock, the order is normally dispatched on the same day. For the payment method ‘prepayment’, the goods are sent when the payment is visible on our account. It takes about 2-3 days.

Our ambition is to respond quickly at all times. We read all emails continuously and some we can answer immediately while others may need some research before they can be answered.

Our email system is equipped with two levels of spam filters and sometimes emails get caught in one of these filters. If our response takes an unusually long time, please call us on weekdays between 10 am and 4 pm on 040 - 29 87 60.

If you have received a tracking number, you can track it via the respective carrier's website:

PostNord

DHL

DHL ServicePoint

UPS

TNT

DSV, DB Schenker

Sometimes it happens that the delivery arrives at a time when you are away or for some other reason can not pick up or receive it. Contact us as soon as you know that you will not be at home at info@electrokit.se or by phone 040 - 29 87 60 weekdays between 10 am and 4 pm, and we will try to solve it in the best way.

Packages that are not collected are returned to us for a fee that is invoiced to the customer. If for some reason you are unable to collect the parcel, please contact us at info@electrokit.se or by phone 040 - 29 87 60 weekdays between 10 am and 4 pm, and we will do what we can to ensure that you receive your delivery on your terms.

If we don't hear from you and the parcel is returned, we will contact you to see if there is anything we can do better.

This means that it is temporarily out of stock, and we will send it as soon as we have it in stock. You do not pay for the shipping of the backordered product.

If you want to return an item or an entire order, please contact us at info@electrokit.se before the return period has expired. Please provide your order number and specify your request.

Money back guarantee

• Applies to companies, organisations and individuals.
• Notify us within 30 days by email.
• You are allowed to return part of the order.
• Any returned goods must be unused and in their original and undamaged packaging.
• The RMA number you receive after emailing us must be included in the return shipment.
• The amount for returned goods is normally refunded within 7-14 days.
• The buyer pays all shipping costs.

Right of cancellation

• Applies only to private individuals.
• Notify us within 14 days by email.
• You will be required to return the entire order for a full refund including shipping costs for delivery.
• The goods must be unused and in their original and undamaged packaging.
• The RMA number you receive after emailing us must be included in the return shipment.
• Refunds are normally made within 7-14 days.
• The buyer pays the return shipping costs.

For items that have been specially ordered or processed (e.g. cable by the metre) or for ESD protection products/components with opened packaging, open purchase or right of cancellation does not apply.

Our ambition is to respond quickly at all times. We read all emails continuously and some we can answer immediately while others may need some research before they can be answered.

Our mail system is equipped with two levels of spam filters and it sometimes happens that mail gets stuck in one of these filters. If our response takes an unusually long time, please call us on weekdays between 10 am and 4 pm on 040 - 29 87 60.